Answer every shopper's question, all day long: the Customer Support Bot is live
Answer every shopper's question, all day long: the Customer Support Bot is live
By Javed Sikander, CEO and Founder, Agentnomics — April 8, 2026
If you run a small shop — retail, e-commerce, services — you already know the math. Every unanswered question on your website is a sale you didn't make. Every "is this in stock?" message that goes unread for six hours becomes an order on Amazon instead. Every late-night browser who can't find your return policy bounces.
You can't be on chat at 11pm. We built a bot that can.
Today we're launching the Agentnomics Customer Support Bot — the most popular bot on our platform, and the one most small businesses end up starting with.
What it handles
Product questions — pricing, availability, sizing, materials, compatibility, "what's the difference between X and Y" — answered from your live catalog or Square POS, not from a stale FAQ
Policy questions — returns, exchanges, shipping, warranty, store hours, holiday closures
Availability — stock checks, low-inventory warnings, "when will this be back?" queries
Order capture — guides shoppers through choices and hands off a complete order to your checkout flow, replacing the static product-page-into-form experience with a real conversation
Account help — order status, tracking, account settings — within the boundaries of what the customer is allowed to ask
Routing — anything outside its scope (refund disputes, complaints, custom orders) is escalated to you with the conversation history attached, so you don't have to ask the customer to repeat themselves
What it doesn't try to do
It doesn't pretend to be a human. It doesn't make promises it can't keep. It doesn't authorize refunds or override your policies on its own. When a customer needs you, it says so and routes the conversation cleanly.
Why this is different from a generic chatbot
Most "AI chat widgets" you can drop on a website are FAQ tools dressed up in a friendly font. They don't know your inventory. They don't talk to your POS. They don't know which products you stopped carrying last week.
The Customer Support Bot connects directly to your live data source — Square POS, your knowledge base, your product catalog, or a structured document you upload. It answers from the truth, not from yesterday's snapshot. And because it runs on the same Agentnomics platform as our enterprise SAP and ServiceNow agents, it has the same tenant isolation, role-based access, and SOC 2 controls — your customer data never leaves your tenant.
What it costs and how to get it
$99/month per bot deployment, 300 conversations included, billed monthly via Stripe. No setup fees, no procurement cycle, no demo required. The full self-service flow takes about five minutes:
Sign up at agentnomics.ai/signup and tell us about your business
Pick the Customer Support Bot at checkout
Connect your data source — Square API key, knowledge-base link, or a product document
Customize your greeting and branding
Paste the one-line embed snippet into your website
You're live, typically before the end of lunch.
See it in action
There's a live demo at agentnomics.ai/retail — try asking about products, prices, return policy, store hours. Every answer you get back is what your customers would get on your own site, with your own data, after about an hour of setup.
Got a question while you're poking around? Ask the bot.